When your orders come by phone call, you can miss calls if you're in a loud area or already on another call. When they come by email, you might not see them for hours. Push notifications solve this-new orders appear instantly on your device with a sound and vibration you'll definitely notice.

Real-time synchronisation through WebSocket means your app is always current. You don't need to refresh or wonder if your data is stale. When operations make a change, your app reflects it immediately. No missed updates, no confusion about what's current.

For your operations team, real-time notifications mean they know when orders are received, accepted, and completed. They can respond to issues faster. They can modify routes in real-time knowing drivers will see changes immediately.